Code of Practice

When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for. New Zealand educational providers have an important responsibility for international students’ welfare.

The Code of Practice for the Pastoral Care of International Students provides a procedure that students can follow if they have concerns about their treatment by a New Zealand educational provider or agent of a provider.

The Code is a document which provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and provision of information only, and not to academic standards.

Before you enrol you will be provided with a copy of the New Zealand Government brochure: Code of Practice for the Pastoral Care of International Students: Important Information about the Code.

Copies of the Code are also available from the New Zealand Qualifications Authority