Carey has systems and processes in place for addressing any of its students’ concerns or complaints.
Where a student has a concern or complaint, they should first speak to the other person involved. If this has no result, they should then speak to the lecturer or the Dean of Studies, who will try to resolve the issue.
If a student feels it is necessary to lodge a formal complaint in relation to the teaching or operation of the College, they should put that complaint in writing and deliver it to the office of the College for the consideration of the Principal, in accordance with the College’s procedures.
However, in addition, International students who believe that their concerns are not resolved by the internal complaints procedures, may contact the International Education Appeal Authority (IEAA).
The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their education provider or the provider’s agents. The IEAA enforces the standards in the Code of Practice for the Pastoral Care of International Students.
The purpose of the IEAA is to adjudicate on complaints from international students. The IEAA will investigate complaints and determine if there has been a breach of the Code. The IEAA has the power to impose sanctions on educational providers who have committed a breach of the Code that is not a serious breach. The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate. The educational provider will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the IEAA may refer the complaint to the Review Panel. The IEAA can determine if it considers that a breach of the Code is a serious breach. If the breach is a serious breach, the IEAA will refer the complaint to the Review Panel.
International Education Appeal Authority
Private Bag 32-001
Phone: +64 4 462 6660
Fax: +64 4 462 6686